HPE Storage Users Group

Hi, newbie with a new 3PAR and I've just found out support dont want to advise us!

We need to power down our 3PAR 7200 tonight!

I have found the following CLI command: shutdownsys halt

Once this has completed do we just power off from the front panels?


Or is there better guidance out there?

All attatched servers will be powered off before we start this.

Any advice appreciated.

I have done it that way a few times , then i power off the drive cages after the system is halted.

Cheers, confirms what I had done.
Good news, I can power it back up tomorrow knowing all will be well!

WookieeM wrote:Hi, newbie with a new 3PAR and I've just found out support dont want to advise us!

Support couldn't tell you how to shut it down? That's a worry.

Anyway, don't forget the service processor should be shutdown from its web interface.

Most likely support couldn't tell them how to shut it down because support wasn't called.

Some users in certain countries are not eligible for support, and we have other users who insist that their boss will not let them call for support.

It seems like a line of BS, I know.

This post got me curious, so I called in, and the support rep gave me no issue telling me how to power it down/up

Most of the time it's because people can't be bothered to call support.

I get it all the time, Im an installation consultant and customers always try and contact you to help them out with issues way after installation, things that have nothing to do with the installation, and I can't respond immediately as I'm on another cusomrers site, and but the time we've had a few emails going back and forth they could have solved the issue 10x over with w simple call to the manufacturers support.

People seem to have this issue with calling support for some reason, maybe it's because if they solve it using a Google search, forum or contacting a consultant that was in its deemed as them solving it themselves, but if they call support they are giving in and admitting they need help and can't do it themselves?

I don't know, what I do know is that I know more about the product than they do, and yet I still log support calls all the time, as they've 99% of the time seen it before and already know the answer from their database, gets it solved much more quickly.

When ive called HP 3Par support, ive always been told that they only offer break/fix support.

I am not certain what that entirely entails in 3par regi, but i assume its some sort of limitations, since my questions have been related to Service Processor and System Reporter.

The supporter has always tried to find me information, but i am unsure as to the level im guaranteed support on.

Im located in Europe (denmark), so there might be other support policies than what is available in the US

Darking wrote:Im located in Europe (denmark), so there might be other support policies than what is available in the US

There's definitely some sort of regional difference. I try to avoid calling support because I'm sick of sitting up half the night waiting for a callback, but that's not going to be an issue for people in the right timezone.

Yeah there must be some regional differences. I am in the US and when I call I a) usually get a us based rep (though not always) and b) never have to wait for wait for a callback. They always start assisting immediately or transfer me right to a tech