Service Processor 4.1 and 4.2

[valdi]

Hi all

After upgrade the service processor from version 2.5.2 to version 4.1 or 4.2 the SP stopped sending a files to connection portal. May be you know what is the cause of this problem?

[nsnidanko]

Have you checked your firewall? I believe they made changes what is required:

Firewall and Port Requirement:
Network Requirement Secure Network Mode
3PAR Support Portal IP Address Your DNS server should allow
remote3par.houston.hp.com to be resolved to 15.201.225.95.
Outbound Connectivity Port 443 (https) to be opened (outbound) between Service Processor IP and the following IP Address: remote3par.houston.hp.com --- 15.201.225.95
Inbound Connectivity Port 443 (https) to be opened (outbound) between Service Processor IP and the following IP Addresses: remote3par.houston.hp.com - 15.201.225.95 g4t2481g.houston.hp.com - 15.201.200.205
g4t2482g.houston.hp.com - 15.201.200.206
g9t1615g.houston.hp.com - 15.240.0.73
g9t1616g.houston.hp.com - 15.240.0.74

[RitonLaBevue]

You really need this entry: remote3par.houston.hp.com

g4t2482g.houston.hp.com and others are only needed to provide remote access to your Service Processor...