Page 1 of 1
IMC help not working
Posted: Thu Jun 26, 2014 3:08 am
by apol
Hi,
I just upgraded to IMC 4.5.1, but as in the previous versions, the online help is not working. No matter when or where you click on a "?", you always get "Help topic xxx_xxx_htm not found".
There are a lot of "Help topic xxx_xxx_htm.htm"-files in C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_en_US\InFormMC\help_content\webhelp\content
Does anybody know what's wrong here??
Re: IMC help not working
Posted: Thu Jun 26, 2014 2:55 pm
by Davidkn
I've never used the help in the imc, but have y tried the obvious and removed it, rebooted and then installed it again?
Re: IMC help not working
Posted: Mon Jun 30, 2014 3:45 am
by apol
Sure, and prior to rebooting I checked if there are any strange things in %path% or any remaining folders in Program Files (x86), but that did not help. On a secondy system I have the same thing - IMC installed in default path, and help not working at all with the same error.
Re: IMC help not working
Posted: Mon Jun 30, 2014 4:27 am
by apol
Solved it myself: The IMC searches in
C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_de_DE\...
for the appropriate help file. The problem is that there is not such folder - only english and japanese help files are provided in
C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_en_US\...
and
C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_ja_JP\...
I simply renamed the ...en_US subfolder to de_DE and can access help now.
Re: IMC help not working
Posted: Mon Jun 30, 2014 3:38 pm
by Davidkn
Ahhh, you didn't mentioned the fact you were using German settings
Re: IMC help not working
Posted: Tue Jul 01, 2014 12:31 am
by apol
Ahhh, you didn't mentioned the fact you were using German settings
I don't. I use standard-settings. To be honest, I don't know where I could toggle any language-settings in IMC. I just use the standard-seetings on a german windows - which makes IMC think it should access language-specific help files that don't exist...
