Call Home Function

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ajrigg
Posts: 2
Joined: Wed Feb 12, 2014 6:33 am

Call Home Function

Post by ajrigg »

Hi, i would appreciate if anyone could inform me where the "call home" function is setup in the SP. We have been informed that our F400 has not called home for some time and I would like to check the config to see why this isn't working?

Many Thanks,

Alistair
hdtvguy
Posts: 576
Joined: Sun Jul 29, 2012 9:30 am

Re: Call Home Function

Post by hdtvguy »

What OS level? There is a bug in 3.1.2 where the SP will stop calling home, reboot the SP will fix it and there is a patch to fix it permanently.
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Richard Siemers
Site Admin
Posts: 1333
Joined: Tue Aug 18, 2009 10:35 pm
Location: Dallas, Texas

Re: Call Home Function

Post by Richard Siemers »

Do you know how to log into your SP with a web browser, I believe the interface is called SPOCC, Service Processor Onsite Customer Care.

Support -> SP Control Menu -> Reboot SP
Richard Siemers
The views and opinions expressed are my own and do not necessarily reflect those of my employer.
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