8400 node failure

[terminus]

hello team

so

get email node alert

Notified time: 2022/07/26 07:47:33.759 (+0300 MSK)
Machine ID: 3PAR STORESERV

Event type: alert
Severity: Critical
Event count: 1
Time: 2022/07/26 07:47:05.26 (+0300 MSK)
Description: 3PAR StoreServ Node-Failure-Analysis File Received From Remote/Local MCU

-----------------------Event Message------------------------
Node-Failure-Analysis file received from Node 1.

---------------------Corrective Action----------------------
An event occurred that requires attention. Contact your authorized service provider for assistance.

--------------------------Abstract--------------------------
(Critical)NODE1 MCU_NFA_GENERATED Node-Failure-Analysis file received from Node

----------------------------Text----------------------------
Event ID: 51470533 Node 0 Customer Alert - No, Service Alert - Yes
Severity: Critical
Time: Tue Jul 26 07:47:05 2022
Event type: Node-Failure-Analysis File Received From Remote/Local MCU
Alert ID: null
Msg ID: 1a0022
Component: Node 1
Event string: Node-Failure-Analysis file received from Node 1.
Notification key: 0x01a0022



shownode get only 1 (one) node

how can I health it ?

thx

[terminus]

when connected console cable can see black screen only

settings for putty correct and used blue cable

[Richard Siemers]

Hello Term,

Looks like you have a node failure. If you have support, give them a call to initiate a node replacement.

[terminus]

all ok, but don't have support
;(

[Richard Siemers]

all ok, but don't have support
;(

You can get HPE "support" on per incident basis. Here is the USA number to call for Out of Warranty support: 877-364-6253. Call and see what is needed to get an estimate.