Is Ensemble the DB you are using or it is a product that uses one of the mainstream DBs (Oracle, SQL, etc)? If it is its own DB then they would need an API or call that would put the DB in freeze/hot backup mode then you would probably want to do the same to the underlying OS. If they are using SQL or Oracle HP has Recovery Manger products that can do this type of functionality. I am not a NetBackup person, but does their Snapshot Client not provide some sort of quiesce capability and hardware snapshot integration. We use Commvault and it can do snapshots and back up of SQL, Exchange VMware, Oracle, file systems, etc. I would think NB has similar capabilities?
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