AddStoreServExec - Exception occurred creating object, Error

[ferencmatyas]

Hello all,

Thanks for all the helpful posts, this is my first time. I noticed one 7400 StoreServ was disconnected in the Service Console, saying invalid credentials. The solution is to remove and readd. I tried with 3parcli and 3paradmin, but fails at registering credentials. This worked on a 7200 3PAR at other site, and as I read this is the practice on certificate renewal, so it should work.
Service Processor Version: 5.0.8.0-28527
3PAR Version: Current 3.2.2.709

compared to the 7200 3PAR these users are missing: 3paredit 3parservice 3pars
7400 cli% showuser
Username Domain Role Default
3paradm all super N
3parbag all super N
3parbrowse all browse N
3parcim all browse N
3parcli all super N
3parscom all browse N
3parsvc all super N
3parsysrep all super N

2022-08-31 09:58:40.035+0200 INFO [SSMC UserOperationExecutor:Attach StoreServ - 1638398] AddStoreServExec - Updating task "Attach StoreServ - 1638398" on GLOBAL-ALL to step 1 and state Running with detail message "Start user operation"
2022-08-31 09:58:40.036+0200 INFO [SSMC UserOperationExecutor:Attach StoreServ - 1638398] StoreServ - 2FF70002AC0095FE - new state = REGISTER_SSMC
2022-08-31 09:58:40.168+0200 INFO [SSMC UserOperationExecutor:Attach StoreServ - 1638398] AddStoreServExec - Updating task "Attach StoreServ - 1638398" on GLOBAL-ALL to step 2 with detail message "Registering credentials"
2022-08-31 09:58:40.292+0200 ERROR [SSMC UserOperationExecutor:Attach StoreServ - 1638398] AddStoreServExec - Exception occurred creating object, Error: null
2022-08-31 09:58:40.292+0200 INFO [SSMC UserOperationExecutor:Attach StoreServ - 1638398] AddStoreServExec - Updating task "Attach StoreServ - 1638398" on GLOBAL-ALL to step 3 with exception Failed: null

I only have HW support and cannot open a HPE ticket. Any ideas? Or just redeploy a new Service Processor?

Thanks a lot!
Best Regards
Ferenc

[MammaGutt]

Verify the credentials with SSH.

Did this work with this SP before? You require P162(?) for SP5 on 3.2.2MU6.

If everything looks okay, I would redeploy.

[ferencmatyas]

Hello, thanks for your reply. I can log on with SSH. Yes the SP worked, another site had the same error at the same time with invalid credentials, but there I could readd the StoreServ to the SP with no issues.

I check the redeploy and let you know. Thanks again!
Regards
Ferenc