HPE support is sub-optimal.
I would keep plugging away, and try older combinations to get you to 3.8 release, then try the step I did.
All I can say is I think our 2 SSMC boxes have been upgraded so many times, we would have started out on a really much older code path, and continually upgraded each time.
This was the only time I tried skipping a version, and I was surprised it handled it.
I am assuming you are uploading the .star file OK? and its accepting it, then prompting for an upgrade?
I think I was on a 3.7.1 something, then saw these two new releases and went for it.
I do feel your pain dealing with HPE "Enterprise" appliances. I have a web of Oneview Main appliance, Oneview for vCenter, Storage Integration pack for vCenter, all hooked into a pair of vCenters in Enhanced linked mode, and using vLifeCycleManager to update hosts/clusters/firmware all in one go. I felt like a beta tester for HPE, as I had one situation where one appliance literally would not work as a fresh deployment, but starting with say a 9.51 then upgrading to 9.6, it worked ok! Never solved that little mystery either.
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