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glanzmann
 Post subject: node_therm_state hw_node:0 Node 0: SBB Canister 0 at WARNING
PostPosted: Wed Sep 10, 2014 4:10 am 

Joined: Tue Jul 08, 2014 2:56 pm
Posts: 41
Hello,
we have the above error message followed by:

node_therm_state hw_node:0 Node 0: SBB Canister 0 at WARNING level (50 C)
node_therm_state hw_node:0 Node 0: auto-fix event

Has someone seen this event and can elaborate what is happening here? I assume it is the drive
cage of node0 of 7400, is that correct?

Cheers,
Thomas
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Cleanur
 Post subject: Re: node_therm_state hw_node:0 Node 0: SBB Canister 0 at WAR
PostPosted: Wed Sep 10, 2014 5:08 am 

Joined: Wed Aug 07, 2013 3:22 pm
Posts: 254
Yes.
Assuming you don't have a cooling problem in the DC then from memory the alert is typically a bug introduced with the newer thermal detection and shutdown code, basically the alert triggers too early. A patch was in the works so it may already be available if you log a call..
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hdtvguy
 Post subject: Re: node_therm_state hw_node:0 Node 0: SBB Canister 0 at WAR
PostPosted: Wed Sep 10, 2014 5:20 am 

Joined: Sun Jul 29, 2012 9:30 am
Posts: 576
This is a known bug in 3.1.3 and 3.1.3 MU1. I have been fighting with support as we were told the bug was fixed in MU1 and we had our 7 array upgraded only to find the bug will not be fixed until 3.2.1. We have no intention of going to 3.2.1 for some time so we are fighting for a patch.
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glanzmann
 Post subject: Re: node_therm_state hw_node:0 Node 0: SBB Canister 0 at WAR
PostPosted: Thu Sep 11, 2014 7:22 am 

Joined: Tue Jul 08, 2014 2:56 pm
Posts: 41
Hello guys,
thanks for the all-clear. We checked the machine room and the temperature is okay. So it seems
that triggered the same bug. We're running 3.1.3 MU1.

Cheers,
Thomas
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Leif
 Post subject: Re: node_therm_state hw_node:0 Node 0: SBB Canister 0 at WAR
PostPosted: Thu Oct 23, 2014 1:42 am 

Joined: Sun Oct 12, 2014 2:02 pm
Posts: 22
Location: Örebro Sweden
I can see a hint about a soloution of the false temperature alarms in patch 09.

HP 3PAR OS 3.1.3 MU1 P09 includes:
• Issue ID: 118279, 114735
• Description: An incorrect alert is resolved by changing the alert to post at the correct
node/canister temperature warning level.
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