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 Post subject: IMC help not working
PostPosted: Thu Jun 26, 2014 3:08 am 

Joined: Wed May 07, 2014 1:51 am
Posts: 267
Hi,

I just upgraded to IMC 4.5.1, but as in the previous versions, the online help is not working. No matter when or where you click on a "?", you always get "Help topic xxx_xxx_htm not found".

There are a lot of "Help topic xxx_xxx_htm.htm"-files in C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_en_US\InFormMC\help_content\webhelp\content

Does anybody know what's wrong here??

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 Post subject: Re: IMC help not working
PostPosted: Thu Jun 26, 2014 2:55 pm 

Joined: Mon May 26, 2014 7:15 am
Posts: 237
I've never used the help in the imc, but have y tried the obvious and removed it, rebooted and then installed it again?


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 Post subject: Re: IMC help not working
PostPosted: Mon Jun 30, 2014 3:45 am 

Joined: Wed May 07, 2014 1:51 am
Posts: 267
Sure, and prior to rebooting I checked if there are any strange things in %path% or any remaining folders in Program Files (x86), but that did not help. On a secondy system I have the same thing - IMC installed in default path, and help not working at all with the same error.

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 Post subject: Re: IMC help not working
PostPosted: Mon Jun 30, 2014 4:27 am 

Joined: Wed May 07, 2014 1:51 am
Posts: 267
Solved it myself: The IMC searches in

C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_de_DE\...

for the appropriate help file. The problem is that there is not such folder - only english and japanese help files are provided in

C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_en_US\...
and
C:\Program Files (x86)\3PAR\inform_mgmt_console\help\InFormMC\InFormMC_ja_JP\...

I simply renamed the ...en_US subfolder to de_DE and can access help now.

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 Post subject: Re: IMC help not working
PostPosted: Mon Jun 30, 2014 3:38 pm 

Joined: Mon May 26, 2014 7:15 am
Posts: 237
Ahhh, you didn't mentioned the fact you were using German settings :)


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 Post subject: Re: IMC help not working
PostPosted: Tue Jul 01, 2014 12:31 am 

Joined: Wed May 07, 2014 1:51 am
Posts: 267
Quote:
Ahhh, you didn't mentioned the fact you were using German settings


I don't. I use standard-settings. To be honest, I don't know where I could toggle any language-settings in IMC. I just use the standard-seetings on a german windows - which makes IMC think it should access language-specific help files that don't exist... :roll:

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