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 Post subject: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Thu Mar 21, 2019 11:31 am 

Joined: Thu Mar 21, 2019 11:22 am
Posts: 4
Location: United Kingdom
Hi all

First time posting here, hoping someone can help :)

I've recently aquired some 1TB 2.5" 7.2K NL hard drives that are SED enabled for my HPE 3PAR 7400 4-Node Array. When I insert them into the shelves they show the following error:

Id CagePos Type -State-- -----------Detailed_State----------- ------SedState-------
--- 0:0:0 unknown failed vacated,invalid,read_capacity_failed owned_by_other_system
--- 2:0:0 unknown failed vacated,invalid,read_capacity_failed owned_by_other_system

The "owned_by_other_system" is obviously the issue.

I've searched Google and cannot find anything to suggest how to reset the drives. The only thing I've found is this HPE support article that states "Remove this drive from the system, or contact your authorized support provider to reset this drive to a factory-default state."

https://support.hpe.com/hpsc/doc/public ... cale=en_US

So it does look like you can "factory-reset" the hard drives encryption state or some how reset the system owner for the hard drives but I'm a bit stumped now as to how :(

Can anyone help?

Thanks

Andy

Release version 3.2.1 (MU5)
Patches: P49,P53,P59,P70,P71

Component Name Version
CLI Server 3.2.1 (P71)
CLI Client 3.2.1
System Manager 3.2.1 (P71)
Kernel 3.2.1 (MU5)
TPD Kernel Code 3.2.1 (MU5)
TPD Kernel Patch 3.2.1 (P71)


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 Post subject: Re: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Thu Mar 21, 2019 12:09 pm 

Joined: Mon Sep 21, 2015 2:11 pm
Posts: 974
Location: Europe
I would be more worried about "unknown". Seems to indicate that your current OS doesn't have firmware for the drives.

I think showpd -i will tell you the model number.

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 Post subject: Re: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Thu Mar 21, 2019 12:18 pm 

Joined: Thu Mar 21, 2019 11:22 am
Posts: 4
Location: United Kingdom
Hi there

Thanks for replying.

This is the command output for showpd -i

--- 0:0:0 failed 5000C5006307A8B0 SEAGATE SAWK1000S5xnE7.2 9XG80YGG 3P00 SAS -- -----------------------
--- 2:0:0 failed 5000C500630871A0 SEAGATE SAWK1000S5xnE7.2 9XG808WK 3P00 SAS -- -----------------------

I have 48 of these drives and all of the turn to green and orange when inserted into the array. I know they are all ok becuase we have a testing rig that is plugged into some data wiping software called WhiteCannon... It's just a 3.5" and 2.5" M6710 and M6720 SAS Expansion shelf that plugs into the wiping server via a SAS HBA... When the drives are in the 2.5" chassis linked to the wiping rig, the White Cannon wiping software picks up the drives fine and wipes them with no S.M.A.R.T or bad sectors errors reported.

This makes me think these drives need "factory-defaulting" some how as they still have the old system details embedded on them from the system they were pulled out of before i got my hands on them.

Thanks

Andy


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 Post subject: Re: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Thu Mar 21, 2019 12:32 pm 

Joined: Mon Sep 21, 2015 2:11 pm
Posts: 974
Location: Europe
Hmm, those drives should be supported from 3.1.2 MU2

What happens if you do admithw?

What I wonder is what the wiping tool does/did. And if the drives had encryption enabled on the old array... Maybe some commands in the CLI reference guide could help..


Remember that 3PAR needs drives to be formatted with 520bytes sectors.

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 Post subject: Re: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Thu Mar 21, 2019 12:40 pm 

Joined: Thu Mar 21, 2019 11:22 am
Posts: 4
Location: United Kingdom
This is the output of admithw

7400_test cli% admithw
Checking for drive table upgrade packages
Checking nodes...

Checking volumes...
The following volumes are not valid:
--Rsvd(MB)--- -(MB)-
Id Name Prov Type CopyOf BsId Rd -Detailed_State- Adm Snp Usr VSize
0 admin full base --- 0 RW preserved 0 0 12288 12288
1 .srdata full base --- 1 RW preserved 0 0 81920 81920
-------------------------------------------------------------------------
2 total 0 0 94208 94208

Enter c to continue despite this issue or q to quit and fix the issue manually:
c


Checking system LDs...

Checking ports...

Checking state of disks...
2 new disks found
The following disks are NOT in an acceptable state:
Id CagePos Type -State-- -----------Detailed_State----------- ------SedState-------
--- 0:0:0 unknown failed vacated,invalid,read_capacity_failed owned_by_other_system
--- 2:0:0 unknown failed vacated,invalid,read_capacity_failed owned_by_other_system
24 3:0:0? NL degraded prolonged_missing unknown
25 3:1:0? NL degraded prolonged_missing unknown
26 3:2:0? NL degraded prolonged_missing unknown
27 3:3:0? NL degraded prolonged_missing unknown
28 3:4:0? NL degraded prolonged_missing unknown
29 3:5:0? NL degraded prolonged_missing unknown
30 3:6:0? NL degraded prolonged_missing unknown
31 3:7:0? NL degraded prolonged_missing unknown
32 3:8:0? NL degraded prolonged_missing unknown
33 3:9:0? NL degraded prolonged_missing unknown
34 3:10:0? NL degraded prolonged_missing unknown
35 3:11:0? NL degraded prolonged_missing unknown
36 3:12:0? NL degraded prolonged_missing unknown
37 3:13:0? NL degraded prolonged_missing unknown
38 3:14:0? NL degraded prolonged_missing unknown
39 3:15:0? NL degraded prolonged_missing unknown
40 3:16:0? NL degraded prolonged_missing unknown
41 3:17:0? NL degraded prolonged_missing unknown
42 3:18:0? NL degraded prolonged_missing unknown
43 3:19:0? NL degraded prolonged_missing unknown
44 3:20:0? NL degraded prolonged_missing unknown
45 3:21:0? NL degraded prolonged_missing unknown
46 3:22:0? NL degraded prolonged_missing unknown
47 3:23:0? NL degraded prolonged_missing unknown
---------------------------------------------------------------------------------------
26 total

Enter c to continue despite this issue or q to quit and fix the issue manually:
c

Volume creation may fail due to the following issues:

Component ----------------Description---------------- Qty
PD Too few PDs of type/speed/size behind Nodes 2
PD Cages with unbalanced disks 4

Component -Identifier- --------------------------------Description--------------------------------
PD Nodes:0&1 Only 1 unknown/0K/1000GB PDs are attached to these nodes; the minimum is 12
PD Nodes:2&3 Only 1 unknown/0K/1000GB PDs are attached to these nodes; the minimum is 12
PD Cage:0 PDs unknown/0K/1000GB unbalanced. Primary path: 1 on Node:1, 0 on Node:0
PD Cage:2 PDs unknown/0K/1000GB unbalanced. Primary path: 1 on Node:3, 0 on Node:2
PD Cage:3 There must be at least 1 PD with primary path to Node:3
PD Cage:3 There must be at least 1 PD with primary path to Node:2

Enter c to continue despite this issue or q to quit and fix the issue manually:
c


Checking cabling...

Checking cage firmware...

Checking if this is an upgrade that added new types of drives...

Checking for disks to admit...
0 disks admitted, 2 disks failed. Please use showpd -s to view details of each failed drive


Checking admin volume...
Admin volume exists.

Checking if logging LDs need to be created...

System has less cages than nodes; using -ha mag for logging LDs.

No new logging LDs need to be created

Checking if preserved data LDs need to be created...

System has less cages than nodes; using -ha mag for preserved data LDs.

No new preserved data LDs need to be created

Checking if system scheduled tasks need to be created...

Checking if the rights assigned to extended roles need to be updated...
Permission denied


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 Post subject: Re: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Mon Aug 12, 2019 1:45 am 

Joined: Mon Aug 12, 2019 1:17 am
Posts: 1
Did you fix the issue with drives displaying owned_by_other_system?


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 Post subject: Re: HPE 3PAR 7400 SED Hard Drive Issue
PostPosted: Mon Aug 12, 2019 3:47 am 

Joined: Thu Mar 21, 2019 11:22 am
Posts: 4
Location: United Kingdom
Sadly not, we sent them back to the supplier in the end.


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