HPE Storage Users Group

Dear All

I have a problem with adding a new shelf M6720 to 3Par v7200. My steps are

1. i connected v7200 DP1 to M6720 DP1 on both controller. The shelf firmware version shown unknown so i use command "upgradecage cage1" After command completed successfully
2. showcage -d cage0 no defail information available cage1 status is fine
3. there are some error said upgradepd failed in Event
4. i called and open case with HP Thailand, they the problem come from my incorrect cabling.
5. i reconnect cabling DP2 to DP1 but the problem is still presisted.
6. in 3par managaement console, there is no controller in controller menu

but all volume are accesible fine. what i want to do next is disconnect cage1 and reboot cage0

or do you guys have any workaround solution? thank you in advance.


my showcage -d shown below.

Id Name LoopA Pos.A LoopB Pos.B Drives Temp RevA RevB Model Side
0 cage0 --- 1 --- 1 0 0-0 - - DCN1 n/a
1 cage1 1:0:2 0 0:0:2 0 6 0-0 320c 320c DCS1 n/a

-----------Cage detail info for cage0 ---------

Position: ---
No detailed information available

-----------Cage detail info for cage1 ---------

Position: ---

Interface Board Info Card0 Card1
Firmware_status Current Current
Product_Rev 320c 320c
State(self,partner) OK,OK OK,OK
VendorId,ProductId HP,DCS1 HP,DCS1
Master_CPU Yes No
SAS_Addr 50050CC117ECAD3E 50050CC117EBFFFE
Link_Speed(DP1,DP2) 6.0Gbps,Unknown 6.0Gbps,Unknown

PS PSState ACState DCState Fan State Fan0_Speed Fan1_Speed
ps0 OK OK OK OK HiSpeed HiSpeed
ps1 OK OK OK OK HiSpeed HiSpeed


-------------Drive Info-------------- --PortA-- --PortB--
Drive DeviceName State Temp(C) LoopState LoopState
0:0 5000cca028b0220f Normal N/A OK OK
4:0 5000cca028b0250f Normal N/A OK OK
8:0 5000cca028b0070b Normal N/A OK OK
12:0 5000cca028b006f3 Normal N/A OK OK
16:0 5000cca028b00b6b Normal N/A OK OK
20:0 5000cca028b0064b Normal N/A OK OK

DP1 to DP1... sounds strange to me...
Did you read any cabling guide ?

what checkhealth said ?

Cabling is my mistake. I roughly read the document and unaware of DP port.

check heatlh shown below.

Checking alert
Checking cabling
Checking cage
Checking date
Checking ld
Could not check ld: Error: Could not retrieve node informa
Checking license
Checking network
Checking node
Could not check node: Error: Could not retrieve node infor
Checking pd
Checking port
Checking rc
Checking snmp
Checking task
Checking vlun
Checking vv
Component ---------------Description--------------- Qty
Cabling Missing Port 1
Cage Cages not on current firmware 1
Cage Cages missing A loop 1
Cage Cages missing B loop 1
Cage Degraded or failed cage power supply fans 2
Cage Degraded or failed cage power supplies 2
Cage Degraded or failed cage AC power 2
Could ld: 1
Could ld 1
License Licenses which have expired 1
Network Errors detected on network 1
Could node: 1
Could node 1
PD PD count exceeds licensed quantity 1
PD Cages with unbalanced disks 2
PD PD models missing from firmware database 6
PD PDs that are failed 6
vlun Paths not reported by host agent 2

Now check the corresponding guide and correct your cabling.

cabling is corrected now. according to cabling guide but the problem is still persist.

What HP Thailand suggest me to do is only rebuild my cage0 after they review my splore log

but i think there might there might be some way to solve this issue without rebuild my cage0.

i'm in the process of backup everything and i'll try to reboot cage0 today.

After reboot cage0 status back to normal. but upgradepd task still running and failed